Frequently Asked Questions

General Information (5)

Homeward Bath accessible tubs and steam showers are certified under ETL, UPC and CSA regulations for plumbing and electrical. We are currently the only shower company with certified water controls. Customer service is our top priority and our knowledgeable and courteous team’s goal is to make the purchase and installation process as easy and stress-free as possible.


We have several documents that can be viewed on-line or downloaded for your personal use.  These documents are located on the individual product page. Scroll down and click on the tab, “Manuals.” If an Installation Manual download is not available, call us directly at 866-783-2661 to speak to Technical Support.


All units come broken down in separate boxes and need to be assembled when ready. The only units that come fully assembled are walk-in tubs. Units are of various sizes, dimensions and weights when shipped. When receiving your shipment, you must inspect and note visual damages on delivery receipt. If you need specific information on a product, contact our sales team for assistance.


You have 5 business days from the receipt of the product to report any missing parts.

 


Visit our warranty page. Parts are stocked in Cleveland, Ohio. To request parts, visit Request Parts on the Homeward Bath website and complete information, or email, tech@homewardbath.com to reach our Service and Technical support team.


About Accessible Bathtubs (7)

Homeward Bath tubs are made of acrylic with fiber glass backing. Acrylic is considered a better tub shell material than gel coat. See reasons below:

Acrylic Tub Shell Gel-coated Tub Shell
Assembled from large, plastic pieces, resulting in a light-weight, easily cleaned bathtub; 8x thicker, providing significantly more strength Polyester resin sprayed onto fiberglass tub’s mold to form structure and strength of unit; fiberglass then coated with gel for strength; coating is like a paint sprayed which wears off with time
No cracks or chips; resistant to the wear and tear of everyday life Thin; scratches and chips easily
Non-porous finish. Easy to clean with mild detergents; no mold or mildew Porous finish requires more cleaning, causing the coating to become thinner; mildew, stains and bacteria form
Color permeates throughout and will not fade or chalk Color changes over the years; fades, chalks
Higher insulation warms water faster; water stays warmer for longer period of time Less insulation thus water cools faster

 


Different tubs reflect different people’s needs. Inward open tubs are good for customers who have limited bathroom space. Easy transfer walk-in tubs are designed for people who have mobility issues and use a wheelchair. Sit-in tubs are universal and good for all family members when several generations live together.


All Homeward Bath tubs are made of high quality ABS composite material – fiberglass reinforced with luxury finish surface and wide molded seat. Quick flow filler provides faster tub filling (almost twice as fast as other tubs in the industry) and 2in drain allows fast tub emptying.


All Homeward Bath tubs are designed to conform to the American with Disabilities Act (ADA) and the Canadian Standards Association Barrier Free. Seat height is 17in, grab bars are provided for user safety.


Almost all tubs are 29 ½in. If you take the door jam off, the tub should fit through the doorway.


All walk-in tubs come pre-plumbed. When installing the tub, you adjust the feet to accommodate for the imperfections on the floor. Hot and cold supply lines come with female threaded ends to connect to your water supply. Drain connection should be hard piped. Electric 120V is needed if you have an electric feature. It is always best to hire a certified plumber when having this work done.


Whirlpool jets are designed to massage at certain points on the body with water pressure. Heated air water jet therapy creates a water flow throughout the tub and provides a soothing, relaxing feeling. For those who are frail, have arthritis, are recovering from surgery or bruise easily, we recommend heated air therapy.


About Steam Showers (13)

The floor grid is made of PVC composite material for easy maintenance and lightweight.


Steam showers offer effective treatment for respiratory and sinus conditions such as asthma, bronchitis and allergies. They help rid the body of toxins and waste by destroying pathogens within. As you steam, circulation throughout your body increases with the expansion of blood vessels and a feeling of revitalization sets in. In addition, steam showers strengthen the immune system, increase flexibility and enhance the tone of your skin in only a short period of time.


Almost all Homeward Bath units start producing a heavy steam in about 4-7 minutes upon pressing the Steam button within the shower. From there, you are able to steam as little or as much as you would like. All of our units even provide the option for therapeutic oils during steaming for different outcomes such as relaxation, decongestion, romance and more.


Conserving water use is one of the most important things a household can do in an effort to Go Green. 75% of the water used in our homes comes from bathroom showers, toilets and sinks. At Homeward Bath going Green means adding luxury. 11 liters of water are used per minute in a regular shower. A 17 minute shower therefore uses about 187 liters of water (or around 50 gallons of water). When using a Homeward Bath steam shower, a 12 minute steam followed by a 5 minute shower (at 11 liters per minute) only uses a total of 55 liters (or around 14.5 gallons). This saves you more than 2/3 the amount of water you would have used in a regular shower.


All units are pre-plumbed and come with a ½in hot and cold water supply. The units are 220V power supply. Visit www.homewardbath.com and check specification information specific to the unit you have purchased.


No, you do not need an exhaust fan. The shower is a self-sustaining system and the fan pushes the steam through the chamber.


Yes. We always recommend for ease of service that you have an access panel.6027 installed  access panel  access panel 2


No, you need a 220V, 12-2 line, 20amp GFC1 breaker, available at an electrical specialty store. All showers come with 2 hot wires, 1 ground and no neutral.


There is a steam cup inside of the shower at the bottom of the main control panel wall.steam


Benefits of a Galaxy Series Steam Shower: body jets on both sides of the shower, a touch glass keypad, and chromatherapy lights where you can choose the color from 8 different lights offered, 4.2kW generator.
Benefits of an Orion Series Steam Shower: unit available in white or black, keypad comes with remote control, 2 shower shelves available, 4 chromatherapy lights circulate 4 colors, 3kW generator.
Both showers can be assembled from inside and are free-standing.


Any non-abrasive cleaner will work: Windex, RainX, Kaboom (works well if you have deposits such as minerals). You also can use ammonia and water mixture.


Using Steam Generator Clean out Valve on the following units:

  • Jupiter
  • Jupiter Plus
  • Orion Series
  • Venus Series
  • Cascade
  • Hudson
  • Hudson Plus

Shut off the water supply to the unit. If you don’t shut off when you unscrew the cover, water will spray all over; Unscrew the cover to the valve; Have the cleaning solution ready — White Vinegar or Citric Acid about 2 to 3 cups;steam-clean Start steam generator (set the temperature to the highest) the water valve will open and will allow you to pour the cleaning solution into the valve; The valve will open and close several times to fill the steam generator; Keep filling the valve, once the tank is full the valve will stop opening and closing, shortly after steam will start to come out the steam outlet. As the solution is used the valve will start to open and close again. Let it cycle a few times and keep filling the valve.
After the steam Generator has been running a few minutes, shut off the power AT THE CIRCUIT BREAKER. If you use the key pad, the steam generator will drain after a few seconds and the solution will not have had enough time to work.
After 30 minutes or so, replace the cover on the valve, turn on the water supply and power and start the steam Generator as usual. You can let the unit run for about 1 minute, shut off the power (at the keypad) and wait about 10 minutes for the solution to drain from the steam generator. After that you use the unit as usual.


Using the Steam Generator clean out valve for the following units:

  • Universe
  • Universe Plus
  • All Galaxy models

Shut off the water supply; Open the valve cover; Pour in the cleaning solution (citric acid or white vinegar) until full.steam-clean Turn on the steam Generator, make sure time and temperature are set. As the unit begins to steam keep adding cleaning solution as needed; Leave steam generator on for a few minutes after steam starts coming out of the steam outlet; Shut off the power at CIRCUIT BREAKER. If you use the keypad, the Steam Generator will drain the solution before it can work.

Wait about 30 minutes reset the circuit breaker , replace cleaning valve cover, turn water supply back on and start the Steam Generator and let run for 5 minutes then shut it off at the keypad. This will drain the solution from the Generator. Resume using Steam Generator as usual.


About Steam Generators (3)

6kW generator with one steam outlet, 9kW generator with one steam outlet and 12kW generator with two outlets.


(LxWxH) x 2 inches to accommodate materials used or outside walls. If your cubed feet is on the border between two sizes, go up to the bigger unit.


220V – 2 hot, 1 ground and no neutral.